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Returns Policy

At ONE.SHOP, we offer a 30-days no questions asked returns policy. Should the product(s) you purchased not meet up to your expectations, you are welcome to make a return within 30 days of delivery.

In order for your return to be processed successfully, please note the following:

● Product must be returned within 30 days of receiving your order 
● Product must be unworn and unwashed with all tags still attached and in its original packaging
● Refunds can only be offered into the original payment method used to make the order
● Refunds will cover the cost of your product and not the cost of shipping, as shipping fees are paid to our carrier (DHL/Aramex)
● Shipping arrangements will be done by the customer (products to be returned to Singapore warehouse)
● For any shipping fees, the customer will need to pay
● Voucher codes are non-refundable and cannot be re-issued

We regret that in order to make the returns process as efficient as possible, we are currently only offering refunds and not exchanges. If you would like to exchange your item, we suggest placing a new order while processing your return.

Click the “Make A Return” button to initiate a return.